Return & Refund Policy

If you are not satisfied with your purchase or encounter any problems, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: info@bobolights.com

1. Return Shipping Fee
Return shipping is at your cost, if custom fees & taxes incurs, it’s also your responsibility. Please pack and ship the returned items to our warehouse in China. If you have any questions, please feel free to contact info@bobolights.com

2. 30-Day Returns
If you are not entirely satisfied with your purchased items, you can submit a return request within 30 days from the date you received the (last) package. Your return package must be mailed out within 7 days from the date you received the return instructions. 

3. Submit a Return Request
To submit a return request, email our customer service at info@bobolights.com. After receiving our confirmation, we will send the return instructions and return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.

4. Process Your Refunds
After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to your payment method on file. Please check your payment account, the refund will be transferred within 7-15 business days. 

PLEASE NOTE:

To be eligible for a return, please confirm the following:

  • The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
  • You pay for the return. Items that do not meet the above criteria cannot be returned.
  • We do not accept claims for damages for shipping later than 30 days after receiving the products.
  • Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem

About Order Cancellation

We offer a full refund if the order is canceled before shipping.

You should send an order cancellation request to our customer service team via info@bobolights.com

 After receiving your order cancellation request, we will cancel the order and process a refund to your payment method.